Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: January 1, 2024

Eastar Insurance Group ("Eastar," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eastaragency.com or contact us for insurance services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, mailing address, date of birth.
• Insurance-Related Information: Vehicle information, property details, coverage history, and other data necessary to provide insurance quotes.
• Usage Data: IP address, browser type, pages visited, and time spent on our website.
• Communications: Records of messages or calls you initiate with us, including SMS/text messages.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our insurance services and website.
• Generate insurance quotes and respond to your inquiries.
• Send you transactional and service-related communications, including SMS/text messages (with your consent).
• Send policy reminders, renewal notices, and relevant offers.
• Comply with applicable laws and regulations.
• Improve our website and customer experience.

3. SMS / Text Messaging

By providing your phone number and consenting to receive SMS messages from Eastar Insurance Group, you agree to receive text messages related to your insurance policies, quotes, payment reminders, and customer care notifications. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (210) 775-1242.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Insurance Carriers: To obtain quotes and bind coverage on your behalf.
• Service Providers: Third-party vendors who assist us in operating our website and business (subject to confidentiality agreements).
• Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse cookies, but some parts of our site may not function properly as a result.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at info@eastaragency.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Eastar Insurance Group
• 401 E Sonterra Blvd, Suite 375, San Antonio, TX 78258
• Phone: (210) 775-1242
• Email: info@eastaragency.com
• Website: www.eastaragency.com